FAQ

Why can’t I see an app I know exists?

Apps may be hidden from the catalog if:

• Your admin hasn’t made it visible yet
• The app isn’t supported for self-service deployment
• The app requires a license your organization doesn’t have

Contact your IT admin if you need access to a specific app.

Can I cancel a pending request?

Contact your IT administrator to cancel a pending request. Currently, users cannot self-cancel requests after submission.

What happens if my request is rejected?

You’ll receive an email (and a Teams message if enabled) explaining why the request was rejected. Common rejection reasons:

• Software not approved for your role
• A similar app is already available
• Licensing restrictions
• Security or compliance concerns

You can submit a new request with additional justification if needed.

Can I request the same app again after rejection?

Yes. Consider:

• Providing more detailed justification
• Discussing with your manager first
• Contacting IT to understand the rejection reason

How do I request an app that’s not in the catalog?

Use the Request new app feature on the Browse Apps page. See Ask IT to add an app for the full steps.

Who approves my requests?

It depends on the app configuration:

• Manager approval: your direct manager (from Microsoft Entra ID)
• Designated approver: a specific person shown in the app details
• Approval group: any member of a designated approver group

Can I install apps on my personal device?

App Store for Intune only deploys to Intune-enrolled devices. Personal devices are typically not eligible unless your organization has a bring-your-own-device (BYOD) policy.

I’m getting “Access Denied”. What do I do?

Your organization may restrict portal access to specific groups. Contact your IT administrator to request access.

Getting more help

If you need assistance:

1. Check this guide first.
2. Contact your IT help desk.
3. Email your IT administrator.