End-user experience

App Store for Intune includes an optional, branded self-service portal where employees browse an app catalog, request the apps they need, and track installation status. Requests flow through your approval workflow and deploy through Microsoft Intune.

The end-user portal is optional

Exposing the self-service portal to employees is a choice, not a requirement. Some organizations run App Store in an admin-driven model, where IT requests and deploys apps on users’ behalf, and never open the public catalog to end users. If your organization hasn’t enabled the end-user portal, the pages in this guide may not apply to you.

This guide covers what an employee sees and does in the portal:

• Getting started: sign in and first-time setup
• Browsing apps: the home page, browse page, search, and filters
• Request an app: request an app that’s already in the catalog
• Ask IT to add an app: request an app that isn’t in the catalog yet
• Tracking your requests: request status and notifications
• Install status: follow the installation after approval
• Request on behalf of another user: for managers and help desk staff
• Settings and preferences: profile and dark mode
• FAQ
• Glossary