Reports and analytics

The Admin Dashboard includes built-in reporting capabilities to help you understand app request patterns and deployment status.

Accessing reports

1. Go to Admin in the navigation menu
2. The dashboard displays summary tiles at the top
3. Use the tabs to navigate between report views:
   • Summary - Overview statistics with install status
   • Trends - Visual charts showing request patterns over time
   • By Person - Detailed request history by user
   • Install Status - Deployment status for approved requests

Summary dashboard

The Summary view shows key metrics as clickable tiles:

Tile	Description
Total Requests	Total number of app requests in the system
Pending	Requests awaiting approval
Approved	Requests that have been approved
Rejected	Requests that were rejected
Pending Install	Approved requests waiting for Intune deployment
Installing	Apps currently being installed on devices
Installed	Successfully deployed apps
Install Failed	Apps that failed to install

The install status tiles (Pending Install, Installing, Installed, Install Failed) are color-coded for quick identification:

• Pending Install (blue) - Deployment pending
• Installing (orange) - Installation in progress
• Installed (green) - Successfully deployed
• Install Failed (red) - Deployment failed

Trends tab

The Trends tab provides visual analytics to help identify patterns and popular applications.

Request trends chart

The main trends chart shows:

• Requested (blue line) - Number of new requests per day
• Completed (green line) - Number of completed requests per day
• Visual area fills under each line for easy comparison

Use the time range dropdown to view:

• Last 7 days
• Last 14 days
• Last 30 days
• Last 90 days

Top requested apps

A horizontal bar chart showing the most frequently requested applications, helping you identify:

• Popular apps that might benefit from auto-approval
• Apps that may need better visibility or promotion
• Patterns in user requests

Status distribution

A breakdown showing the distribution of request statuses:

• Total count and percentage for each status
• Visual progress bars for comparison
• Separate sections for request status and install status

Install status tracking

The portal automatically tracks the deployment status of approved requests for Intune apps.

How it works

1. Initial status: When a request is approved for an Intune-managed app, the install status is set to “Pending Install”
2. Background polling: A background service checks Intune for deployment status every 15 minutes
3. Status updates: The portal updates the install status based on Intune’s reported deployment state
4. Final status: Once installed (or failed), the status stops being polled

Install status values

Status	Description
Not Applicable	App is not tracked for install status (e.g., WinGet apps)
Pending Install	Request approved, waiting for Intune to begin deployment
Installing	Intune is actively installing the app on the device
Installed	App successfully installed and detected on the device
Install Failed	Installation failed - check the error message for details
Uninstalled	App was installed but has since been removed

Viewing install status

Admin Dashboard:

1. Go to Admin > Reports section
2. View install status counts in the summary tiles
3. Select any status tile to filter by that status
4. Use the Install Status tab for detailed view

Install Status tab:

The dedicated Install Status tab shows:

• Summary counts for each install state
• List of all requests with their current install status
• Last checked timestamp for each request
• Error messages for failed installations

Troubleshooting install status

Status stuck on “Pending Install”:

• Verify the device is online and connected to Intune
• Check that the user/device is correctly added to the target Microsoft Entra ID group
• Review Intune device sync status in the Intune admin center

Status shows “Install Failed”:

• Check the error message in the Install Status column
• Common issues:
  • Disk space insufficient
  • App dependencies not met
  • User canceled the installation
  • Device compliance issues blocking deployment

Status not updating:

• The polling service runs every 15 minutes
• Check API logs for any errors in the InstallStatusPollingService
• Verify the app registration has DeviceManagementApps.Read.All permission

By person report

The By Person tab lets you search for a specific user and view all their app requests:

1. Enter a user’s name or email in the search box
2. View their complete request history
3. See status, install status, and timestamps for each request
4. Use the Retry button on failed requests to re-attempt group membership

Audit trail

The Audit Trail tab provides a full log of all portal activity for compliance and security monitoring.

Accessing the audit trail

1. Go to Admin > Reports section
2. Select the Audit Trail button in the report navigation
3. Use filters to narrow down results

Available filters

Filter	Description
Search	Free-text search across user email, action, entity, and details
Action Type	Filter by specific action (e.g., Request.Submitted, App.Suggested)
Entity Type	Filter by entity type (e.g., Request, App, Settings)
Start Date	Show events from this date onwards
End Date	Show events up to this date

Audit log information

Each audit entry includes:

Field	Description
Timestamp	When the action occurred
User	Email address of the user who performed the action
Action	The type of action performed
Entity Type	The type of object affected
Entity ID	Identifier of the affected object
Details	Additional context (varies by action type)
IP Address	The IP address of the user

Common actions logged

Action	Description
Request.Submitted	User submitted an app request
Request.Approved	Approver approved a request
Request.Rejected	Approver rejected a request
Request.Completed	Request was fulfilled (user added to group)
App.Suggested	User submitted a new app request via Request New App form
Settings.Updated	Admin changed portal settings
Apps.Synced	Admin synced apps from Intune

Exporting audit logs

1. Apply any desired filters
2. Select the Export CSV button
3. A CSV file downloads with all matching audit entries
4. Use this for compliance reporting or external analysis

Audit log retention

Audit logs are stored indefinitely in the SQL database. There is no automatic purge. For organizations with high volume, consider:

• Periodic export to long-term storage
• Database scaling if performance is affected
• Custom retention policies via direct database management